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Star West Computers - Remote Tune-up
Star West Remote Tune-up
Does your computer need a tune-up? Let us come to you – remotely.
We use secure remote control software to tune-up your computer.
One Time Remote for Diagnostic
$25.00
TUNE-UP BASIC
$75.00
TUNE-UP PLUS with 1 Year TrendMicro Internet Security
$105.00
1 Year Remote Service Contract, Plus 1 Year TrendMicro, Plus 1 Year Carbonite Remote Data Backup
$250.00
Remote in to your computer for simple repair or diagnostic. Remote Tune-up with up to 2 remote sessions over 3 business days. Remote Tune-up with up to 3 remote sessions over 5 business days PLUS 1 Year Trend Micro virus filter and internet security. On-Going Tune-ups for 1 YEAR, including managed anti-virus, malware, updates, security and internet filter, etc.
Remote service by appointment Remote service by appointment Remote service by appointment Remote service by appointment
To make simple Windows configuration repairs, simple device driver repairs, or simple software configuration settings Remove temp files, histories, adware, and all tool- bars Remove temp files, histories, adware, and all tool- bars Remove temp files, histories, adware, and all tool- bars
An additional follow-up session to a previously performed remote tune-up Virus Scan and Clean / Malware Scan and Clean Virus Scan and Clean / Malware Scan and Clean Virus Scan and Clean / Malware Scan and Clean
Update Drivers and O/S Security Update Drivers and O/S Security Update Drivers and O/S Security
Update your Antivirus program Install and license 1 full year Trend Micro Internet Security Install and license 1 full year Trend Micro Internet Security
Remote Sessions as needed for 1 year
We protect your important data with One Year Carbonite Basic remote data backup

Here is How to get the Remote Tune-Up:

  1. Choose the tune-up option that best suits your need.
  2. Click “Buy Now” next to the Tune-up you select.
  3. Complete the check-out process
  4. A technician will contact you shortly thereafter to schedule your remote service.

The Technician will direct you to do the following:

  1. Go to Download Star West Remote Tune-up Software page.
  2. Click “Download Remote Tune-up” above.
  3. Click (depending on your browser): “Run”, or “Allow”, or “Save File”, or “Accept” when prompted to download the remote access software.
  4. If your browser does not automatically run the software file “Remote Tune-up-windows32-online” then manually locate the file (probably in your Downloads directory) and run it by double clicking on the filename.
  5. Read and accept the disclaimer.
  6. Type in your Name or Business Name and the Email Address that you used when you placed your order online and click “Submit”
  7. Your computer is now ready to receive the remote connection. Leave your computer unused until we have finished your tune-up.
  8. If you have any trouble along the way or have any questions about this process please Contact Us for help.

Tune-ups are offered Monday through Friday during our regular business hours. Please don’t use your computer during the scheduled remote time. The technician may log in several times to check the progress of malware/virus scans, updates, etc. When finished your technician will leave you a message on the screen as to the status and the results of the tune-up. Check email to see if there are any instructions or further work that may need to be done. It often takes at least 2 sessions of work to complete the tune-up.

Here is what we do:

  • We remove temp files and internet history
  • We remove un-used software, adware, and ALL tool-bars. (if you really want a tool-bar you will need to reinstall it after the tune-up)
  • We install or update Malware cleaning software and run a scan and clean.
  • We install or update the antivirus software and run a scan and clean.
  • We make sure your drivers are up to date.
  • We run security updates on Microsoft Windows, Java, and Adobe software.
  • We Leave a note on your screen to let you know we are finished and your computer is ready to roll!
Our One Year Managed Services provides all of the above – for a whole year! We manage your computer’s security so you won’t have to.






 
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